Please check Conditions of Use and Shipping for current Processing times in Business days.
 

Upcoming Events:
We will be Vendors at Transworld Christmas Show March 19-22, 2020 in St. Louis, MO
Come and see us and check out new products!!

We are hosting "Our First Annual Open House/Crawfish Boil" come see our new facility, socialize and you may purchase props.  Check out our event on our Facebook page and register.  Saturday, May 16th.  
 

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Shipping & Returns

Shipping & Returns

Current Processing 5-10 Business days before shipping!!

Slow season processing can be estimated 1-5 days before shipping.
Medium season processing can be estimated 5-10 days before shipping.
Peak season processing can be estimated 15-25 days before shippng.
***All depends on amount of orders that come in at a certain time period***

 

Shipping & Handling  Fees:

Shippng and Handling fees consist of all the fees associated with shipping a package to the customer, which includes the packaging.  Shipping fees can vary depending on size, and weight of boxes and the location.  Our shipping process is different of others because the weight and size is so different so we package each box with care and the best way for it to get safely to the customer, sometimes this will result in multiple boxes.  We do our best to keep shipping fees at the best rates we can and packaging boxes as efficiently as possible to get to our customers safely.  Shipping refunds will occur if the final shipping fees are less that what customer has paid.  Orders that paid for guarranteed shipping date that did not arrive on time (per Fedex or USPS rules), once the customer informs us we will file the claim for the shipping refund, once it is received we will send refund to the customer for the shipping cost that was refunded to us (this doesn't include additional shipping fees such as packaging).

Package Damaged:
If a package is damaged you are to email us with pictures in a timely manner.  We will then file the claim for you, please do not try and file the claim yourself as this will delay the claim process.

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We are always working to get the best shipping prices for our customers.  For 2019 we have done a new contract with Fedex so now most everything will ship through Fedex for Domestic and International for a couple reasons.  We can get better pricing for our customers and also we can get better service when an issue arrises.  We also now have better pricing for International orders through Fedex.  Most orders will ship via Fedex.  If the order has shipping selected for USPS flat rate it will go to Fedex because they can offer guarranteed delivery in the same amount of days where USPS priority is no guarranteed. 
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Processing:

Most items are manufactured here. It takes time to process orders depending on the amount of stock and during heavier months.  After Processing, orders will then be shipped according to shipping selected.  Sometime shipping provider may be changed if needed because of cost of shipping not matching shipping paid.  We will however keep it to the same timeframe as shipping selected or better.  Products are combined the best way for shipping so some orders could have more than one box. Shipping times are only for once the item is shipped and that is with the shipping provider.  Please note USPS priority mail is not guaranteed.  Be sure to check Conditions Page and Facebook for updates.

IMPORTANT:
Please review shipping address.  We are not liable for a shipment going to incorrect address.  All shipments ship to address entered or selected.

Returns:
No returns after 30 days.  Inspect packages when they are received.

Please email customer service for returns.